Our role
At The White Company, we want our digital experience to feel as inspiring and considered as the products we create.
We are always evolving how customers discover, explore and shop with us across our website and app. We are looking for a Digital Product Designer to help shape what comes next.
Our Product Design team works across multiple workstreams, making the work varied. You may work on product discovery and editorial experiences, as well as the moments that help customers choose with confidence and buy with ease.
You will lead design work independently, from understanding a customer problem or strategic opportunity through to delivery and iteration. Working closely with Product, Optimisation, Engineering, Insight and Creative colleagues, you will bring people into the process and balance customer needs with commercial goals.
You will have the space to challenge how we work, test new ideas and make a visible difference to the customer experience.
Skills and experience
Experience leading digital product design projects independently, from defining the problem through to delivery and iteration.
Strong interaction and visual design skills, with experience creating journeys, prototypes and polished interfaces across mobile, desktop and app.
Experience selecting and conducting appropriate research, including customer interviews, usability testing and competitor benchmarking, then applying the findings.
Confidence combining customer insight, behavioural analytics and business context to make and explain design decisions.
Experience designing experiments, interpreting results and improving experiences after launch.
The ability to work closely with Product, Engineering and other stakeholders to deliver feasible, accessible solutions and build agreement around a direction.
Experience using AI tools to support design activities, such as exploring ideas, synthesising research or prototyping, with sound judgement about accuracy, customer data and when human review is needed.
Experience using and contributing to design systems, including reusable patterns and accessibility guidance.
About you
Traits
Curious about customers and comfortable moving between different design challenges.
Confident making progress independently and bringing others along through your thinking.
Open to critique, collaborative and thoughtful.
Experience
Experience as a Product Designer or UX/UI Designer working on consumer e-commerce journeys, ideally in retail across web and app.
A track record of leading projects independently from an initial customer or business problem through to a launched experience.
Experience working across the shopping journey, including discovery, product evaluation and purchase.
Experience working in a cross-functional team with Product, Engineering, Research, Optimisation and Commercial colleagues.
A portfolio that clearly shows your role, how you worked with others, the decisions you made and the impact of the finished work.
Capabilities
Strong visual and interaction design skills, with attention to content, accessibility and implementation detail.
Able to choose proportionate research and design methods, make decisions with incomplete information and explain trade-offs.
Comfortable using qualitative and quantitative evidence to assess whether a solution has improved the experience.
You do not need to be equally strong across every part of product design. We value the strengths you bring and your willingness to develop across the full design process.
What we offer
At The White Company, we value employees who go the extra mile for every customer. We reward this with competitive salaries and great benefits.
Discount: Up to 50% discount and access to regular sample sales.
Holiday: 25 days, rising to 28 days with length of service.
Holiday buy: Opportunity to buy up to five additional days of holiday.
Pension scheme: Enrolment in the Group Personal Pension scheme on joining.
Bonus: Eligibility to join a discretionary bonus scheme, in addition to competitive salary, subject to policy.
Wagestream: Access to the Wagestream money-management app, providing greater control over pay and support for financial wellbeing.
Continued development: Structured support through our in-house Learning and Development Hub.
Electric vehicle scheme: Salary-sacrifice scheme for electric vehicles, subject to grade and policy eligibility.
Private healthcare: Available depending on contract duration.
Life assurance.
White City House membership: Discounted tenant membership with access to facilities at the House.
Additional benefits
Daily fruit basket.
Tea and coffee.
Option to work from home on Mondays and Fridays.
Christmas party and social events throughout the year.
Seasonal sample sales.
Volunteer day with a charity of your choice.
Convenient location close to Shepherd’s Bush Overground station, White City and Wood Lane Underground stations, and Westfield shopping centre, with shops, restaurants, bars, cinema and gyms.
Equality, diversity and inclusion
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.
We are working together to create an environment where people can bring their authentic selves to work, their contributions are valued, their abilities enhanced and their perspectives appreciated. We respect, encourage and celebrate difference, so everyone can feel they belong.
We are committed to an active Equality, Diversity and Inclusion Policy that starts with our recruitment and selection process.
We would love you to join us on this journey.
Sustainability
We are committed to building a sustainable legacy that enables a brighter future for people and our planet. We believe this commitment should be reflected in everything we do.