The opportunity
We are looking for an experienced UX Designer to join our Digital Team and help shape the online user experience for the British Heart Foundation.
About the role
The British Heart Foundation is embarking on a significant digital transformation, prioritising personalised customer experiences, increasing fundraising income and improving support for people living with heart and circulatory conditions.
As a UX Designer, you will play a pivotal role in driving this transformation. You will lead user research, identify key user behaviours, translate insights into practical recommendations and deliver innovative design concepts aligned with best practice.
You will work closely with our Digital, Marketing, Fundraising and Engagement teams to create and optimise impactful digital experiences.
Key responsibilities
User research and discovery: Conduct thorough user research to understand user needs and behaviours.
UX strategy and design: Turn research findings into wireframes, interactive prototypes and high-fidelity UI designs, ideally using Figma. Ensure all designs are inclusive and accessible to diverse user groups.
Trend analysis and innovation: Stay up to date with UX trends and implement best practice to enhance the user experience.
Stakeholder communication: Clearly visualise and explain design decisions, securing buy-in from stakeholders at all levels.
Business impact: Translate business objectives into user-centred designs that deliver tangible organisational impact.
Project management: Manage multiple projects effectively, ensuring timely delivery and collaboration with a range of stakeholders.
About you
You will bring experience in thorough user research and discovery, along with the ability to produce wireframes, interactive prototypes and UI designs, ideally in Figma.
You will have proven experience as a UX Designer, UI Designer or in a similar role, supported by a strong portfolio of design projects. You will stay ahead of UX trends and have a solid understanding of what makes an experience accessible to all users.
You will be able to visualise, explain and build support for your work with stakeholders at every level. You will have a strong background in translating varied business objectives into UX insight and designs that meet customer needs while delivering tangible organisational impact.
You will also have excellent time-management and organisational skills, demonstrated through managing multiple projects and stakeholders across a wide-ranging business portfolio.
Belonging at BHF
We celebrate and value the diversity of the communities we serve. Embracing different perspectives and backgrounds strengthens our organisation and drives innovation.
By fostering an inclusive environment where everyone feels respected and supported, we are better equipped to achieve our mission of helping people have a healthier heart for longer.
To hear from our people, visit Belonging at BHF.
Our people are at the heart of everything we do. Through six decades of funding research, we have helped keep millions of hearts beating and millions of families together. We are investing in groundbreaking research that will bring us closer than ever to a world where everyone has a healthier heart for longer.
Working arrangements
This is a hybrid role, with time split between home and our London office. You will work from the office at least one day per week on average, though this may vary. You will need to work flexibly to unlock your best work for our cause.
Benefits and development
At BHF, we offer a comprehensive range of benefits designed to support colleague wellbeing and professional growth.
Find out more by downloading the Benefits document at the bottom of the page, or visit our Benefits and Development pages.
Need more support balancing work and home life? Talk to us about available flexibility at the application or interview stage.
Interview process
The interview process may take place in person or virtually through Microsoft Teams.
How to apply
It is quick and easy to apply for a role at BHF. Click the apply button and submit an up-to-date CV and supporting statement.
Our recruitment processes are fair, accessible and inclusive. BHF uses anonymous CV software as part of the application process.
We support the responsible use of AI to help shape your application. By applying, you confirm that your application is authentic and reflects your own skills and experience, helping ensure everyone is assessed fairly.
If you need adjustments to the recruitment process at either application or interview stage, please contact us.
Job Description Download Download Digital UX Designer.docx.pdf