About the role
Our Product Design team helps make complex workflows simple and intuitive for the people using Gearset every day. Product Designers work closely with customers, Product Managers and Engineers to understand problems, test ideas and learn from what we ship.
You will join a team of Product Designers working across the Gearset platform, so you will not be designing alone. You will have people to pair with, share work and ideas with, and learn from, while retaining ownership of the problems you are working on.
You will work on technically interesting problems at the heart of the Gearset platform, including pipelines that connect different parts of our customers’ workflows. You do not need to arrive knowing Salesforce or DevOps inside out. Curiosity and an interest in learning technical concepts matter more, and you will have the space and support to build that knowledge as you go.
The opportunity
Take ownership of meaningful customer problems from discovery through to delivery, with the freedom to explore what is worth solving, shape the approach and learn from what happens once it is live.
Support our Automation and Governance product group, working on customer problems around activation, time to value and complex workflows.
Get close to customers and their day-to-day challenges, with the freedom to speak to real users whenever needed and use research and product data to understand where design can make the biggest difference.
Work alongside Product Managers and Engineers from the first conversation about a problem, bringing different perspectives together to explore, shape and develop the right solution as a team.
Design for people with different levels of technical knowledge, making complex workflows simpler for Salesforce admins, release managers and developers.
Build your technical knowledge over time, with opportunities to work beyond Figma on coded prototypes, design system components and smaller product changes.
Explore how AI can support your design process and become part of the experiences we create for customers.
Have the autonomy to spot opportunities, investigate them and help shape what the team focuses on next.
What you will achieve
Build a strong understanding of customers through discovery and usability research, helping uncover the problems most valuable to solve.
Turn customer insights and product data into ideas, then work with Product Managers and Engineers to explore and test the right approach.
Bring ideas to life through prototypes and research, learning directly from the people who will use what you design.
Work closely with Engineers as designs become part of the Gearset platform, staying involved throughout rather than handing work over.
Hold a high bar for the experiences we ship, judging work by whether it is useful, coherent and well made.
Share accountability for what happens after launch, using customer feedback and product data to understand whether work is being used and delivering its intended impact.
Continue improving the experience based on what you learn.
Spot opportunities independently, explore them and build the evidence for where the team should focus next.
Contribute to the wider Product Design team by sharing work, exchanging feedback and supporting other designers through pairing and reviews.
About you
You have experience designing and shipping digital products, with a portfolio that shows the problem you solved, your approach and the outcome, not only finished UI.
You have worked closely with Product Managers and Engineers throughout the design process, bringing different perspectives together to find a way forward.
You have experience speaking directly with users, running research and using product analytics to understand customer problems and inform decisions.
You can make complex workflows simple and intuitive, and are interested in learning the technical concepts behind the products you design.
You can manage multiple projects at different stages, use AI as part of your day-to-day workflow and apply post-launch learning to what comes next.
Great to have
Experience working on B2B SaaS, technical applications or developer products, or familiarity with Salesforce, DevOps, Git or version control.
Hands-on technical experience, such as working with code, HTML or CSS; creating coded prototypes; contributing to design systems; or using platforms such as Amplitude, Figma, Notion or Claude.
Salary and benefits
Salary: £50,000–£80,000, depending on experience.
Working pattern: Full-time, Monday to Friday. Work remotely from within the UK, with the option of flexible hybrid working.
Generous personal development budget of up to £1,500 per year for courses, conferences or other relevant professional development.
Top-end hardware.
Opportunity to join the Long Term Incentive Plan.
Free lunch in the office.
25 days of holiday plus bank holidays, with the option to buy an additional five days each year.
Company Pension Plan, with matching contributions of up to 5%.
Bupa health care and dental insurance.
Enhanced family leave from day one, including 26 weeks of full maternity and adoption pay, including on-target earnings.
Bupa Menopause Plan, offering specialist consultations and support.
Life insurance and critical illness cover.
Discounted gym membership, plus a range of health and wellbeing benefits.