About the role
As a Senior UX Designer, you will play a key role in shaping the Tesco Mobile app experience.
You will lead design from discovery and concept development through to delivery and optimisation, creating experiences that help customers manage their accounts, understand their usage and make the most of their plans.
You will work closely with Product Managers, Engineers, Analysts and Researchers to identify customer needs, solve complex problems and deliver intuitive, accessible experiences at scale.
This role combines strong UX thinking with high-quality UI design. It requires someone who can confidently influence product direction while championing customer-centred design.
What is in it for you
We are all about the little helps. That is why our Tesco colleague benefits package takes care of you both in and out of work. Find out more.
Annual bonus scheme of up to 20% of base salary.
Holiday starting at 25 days, plus a personal day and bank holidays.
Private medical insurance.
26 weeks of maternity and adoption leave at full pay, after 12 months of service at the qualifying date, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay.
Six weeks of fully paid paternity leave.
Free 24/7 virtual GP service.
Employee Assistance Programme for you and your family.
Free access to a range of experts who support mental wellbeing.
This is a shortened summary. Please refer to our policies for full details.
You will be responsible for
Own the end-to-end design process
Lead design activities from discovery and ideation through to delivery and continuous improvement.
Translate complex customer journeys, such as billing, upgrades and support, into simple and intuitive experiences.
Produce high-quality design outputs, including user journeys, wireframes, prototypes and visual designs.
Collaborate closely with Engineering teams to ensure design intent is delivered effectively.
Design outstanding mobile experiences
Create engaging and seamless experiences across platforms.
Design with accessibility, usability and performance at the forefront.
Simplify complexity and create solutions that are easy for customers to understand and use.
Collaborate within Agile Product squads
Partner daily with Product Owners, Engineers, Analysts and Researchers.
Contribute to sprint planning, backlog refinement, design critiques and solution workshops.
Influence product direction and advocate for customer needs throughout the product lifecycle.
Evolve the design system
Contribute to and evolve the Tesco Mobile design system in Figma.
Create reusable components and scalable design patterns.
Champion consistency and best practice across products and squads.
Support adoption of design system standards across the wider design community.
Use data and insight to drive decisions
Apply customer research, analytics and behavioural insight to inform design decisions.
Test and validate ideas early and often.
Continuously improve experiences based on customer feedback and performance data.
Raise the bar for design
Set high standards for UX and UI quality.
Participate in and facilitate design critiques.
Mentor and support other Designers where appropriate.
Champion a customer-first mindset across the organisation.
You will need
Own the end-to-end design process
Lead design activities from discovery and ideation through to delivery and continuous improvement.
Translate complex customer journeys, such as billing, upgrades and support, into simple and intuitive experiences.
Produce high-quality design outputs, including user journeys, wireframes, prototypes and visual designs.
Collaborate closely with Engineering teams to ensure design intent is delivered effectively.
Design outstanding mobile experiences
Create engaging and seamless experiences across platforms.
Design with accessibility, usability and performance at the forefront.
Simplify complexity and create solutions that are easy for customers to understand and use.
Collaborate within Agile Product squads
Partner daily with Product Owners, Engineers, Analysts and Researchers.
Contribute to sprint planning, backlog refinement, design critiques and solution workshops.
Influence product direction and advocate for customer needs throughout the product lifecycle.
Evolve the design system
Contribute to and evolve the Tesco Mobile design system in Figma.
Create reusable components and scalable design patterns.
Champion consistency and best practice across products and squads.
Support adoption of design system standards across the wider design community.
Use data and insight to drive decisions
Apply customer research, analytics and behavioural insight to inform design decisions.
Test and validate ideas early and often.
Continuously improve experiences based on customer feedback and performance data.
Raise the bar for design
Set high standards for UX and UI quality.
Participate in and facilitate design critiques.
Mentor and support other Designers where appropriate.
Champion a customer-first mindset across the organisation.
About Tesco Mobile
Tesco Mobile is a 50:50 joint venture between Tesco and VMO2, established in 2003. We have grown from strength to strength as we have launched new services and entered new markets.
With more than five million customers, we are the UK’s largest mobile virtual network operator. We are proud of our inclusive Tesco Mobile culture, strong sense of community and the benefits of working for one of our shareholders.
We care about human connection and keep customers at the heart of everything we do. This is why we have embraced Agile ways of working.
Agile is more than a methodology. It is a journey that puts customers and purpose first, empowering us to self-organise, collaborate, co-create and rapidly inspect and adapt. It allows us to respond quickly to customer needs, encourages diverse thinking and helps us thrive individually and collectively.
We are proud to have an inclusive culture where everyone can be themselves. At Tesco, we celebrate diversity and recognise the value and opportunity it brings.
We are committed to creating a workplace where differences are valued and all colleagues have the same opportunities. We are proud to be an accredited Disability Confident Leader and are committed to a fully inclusive and accessible recruitment process. Find out more about accessibility support.
We are a large business and offer a range of full-time and part-time working patterns across our business areas. We work in a blended pattern, combining office and remote working.
Our offices remain places to connect, collaborate and innovate. If you are applying internally, speak to the Hiring Manager about what this could look like for you. Everyone is welcome at Tesco.