Continuing Building a user research practice in the Home Office
Building a user research practice in the Home Office - Katy Arnold at UX Brighton 2018
About this talk
The Home Office is responsible for delivering some of the most challenging and complex services in government. So it seems fitting that we have a team of 100 researchers and user centred designers helping us modernise how we work.
But it wasn’t always this way.
This talk showed how it is possible to advance user research in large organisations even when they’re not used to this way of working. Katy shared the steps they took to create space for people to do their best work, and how they built a vibrant user research practice in one of the great departments of state.
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About Katy
As head of user research at the Home Office, Katy is at the forefront of work to shape essential digital services used by millions of people. She is committed to raising standards of user research in the department, and is building and leading a community of skilled practitioners within the UK Government.
Katy enjoys advocating for the value of user centred design and is passionate about building public services that work for everyone. She is a regular speaker at conferences and events around Europe.
