Continuing A true story of Usability Benchmarking
A true story of Usability Benchmarking - Katie Taylor at UX Brighton 2018
About this talk
It sounds simple, and it is: usability benchmarking is measuring how many people are successful at a number of tasks in the product or service you’re designing. What happens when there are more things users can do than you have time to benchmark? How do you choose a subset of tasks to measure? Which tasks are most important? And what do you do with your benchmarking results?
Katie talked about her experience of usability benchmarking, using Gerry McGovern’s top tasks method, and adapting it to suit different situations. She warned us about the things to avoid, how to learn from her mistakes, and the benefits of using benchmarking results to inform product design.
Related reading
About Katie
Katie Taylor is Head of Experience Design at the Wellcome Trust, where she leads a team that works on a diverse range of products from research grants to aids for primary school science teachers. Before joining Wellcome, she worked at the UK’s Government Digital Service (GDS) as lead user researcher on GOV.UK.
Katie has a background in user-centred design and user research. She has previously worked on Ubuntu an open source operating system and designed printers for Hewlett-Packard in Shanghai, China
