Our vision is to give everyone the belief they can make their move. We aim to make moving simpler by giving everyone the best place to turn to, and return to, for the tools, expertise, trust and belief to make it happen.
We are home to the UK’s largest choice of properties and the go-to destination for millions of people planning their next move, reading the latest industry news or browsing what is on the market.
The role
We are seeking a User Researcher to join our multidisciplinary Experience Design team, which includes Product Design, User Research, Content Design and Design Systems.
This role focuses on our B2B and B2B2C ecosystem, developing a deep understanding of our Partners: Estate Agents. You will shape product strategy through strategic and tactical research, embed insight into the product development process, and ensure Partner and consumer needs are clearly represented in decision-making across the organisation.
Focus on B2B and B2B2C relationships, building a deep understanding of our Partners.
Develop insight into estate agents’ needs, behaviours and commercial realities, alongside the impact on consumers.
Help shape product strategy through strategic and tactical research.
Embed insight into the product development process to drive evidence-based decisions.
Represent the voice of Partners and end users throughout the product lifecycle.
Report to and work closely with the Lead Product Designer.
What you will be doing
Partner with the Lead Product Designer and Head of Product to lead research projects that shape product direction in the short and long term.
Collaborate with the Lead Product Designer, Head of Product and Senior Product Manager to inform roadmaps.
Align research efforts with strategic business objectives and key results, uncovering insights that support continuous improvement across the user experience.
Plan and conduct qualitative and quantitative research.
Lead generative discovery and evaluative research for optimisation.
Develop and evolve research systems, including UX metrics, segmentation, templates and accessibility standards.
Strengthen recruitment processes and panel management to support diverse participation.
Maintain and evolve the research and insights repository.
Triangulate insights with Data and Analytics, Market Research, Customer Experience and Sales teams.
Communicate research insights through compelling and accessible storytelling.
Mentor Product Designers and cross-functional partners in user research.
Champion inclusive and accessible design practices.
Collaborate with User Researchers to raise research standards across the team.
What you will bring to the role
Strong communication and storytelling skills, tailored to influence different audiences.
Expertise in qualitative and quantitative research methods, with strong analysis and synthesis skills.
Strategic thinking and the ability to balance user insight with business needs.
An empathy-driven approach to building relationships with users, stakeholders and cross-functional teams.
Curiosity and creativity in exploring new technologies and approaches, including the responsible use of AI in research.
Experience scaling user research operations and frameworks, and improving ways of working.
Strong advocacy for inclusive design and accessibility in research.
A passion for advancing user research as a practice and staying current with industry trends.
Adaptability and flexibility when priorities evolve.
Life at Rightmove
Despite our growth, we have remained a friendly, supportive place to work, with employee number one still working here.
We have done this by placing the Rightmove Hows at the heart of everything we do. These values reflect our culture:
We create value by delivering results and building trust with Partners and consumers.
We think bigger by acting with curiosity and setting bold aspirations.
We care deeply by being real, having fun and valuing diversity.
We move together by being one team: internally collaborative and externally competitive.
We make a difference by focusing on measurable impact.
We believe in careers that open doors and help our team develop. We provide an open and inclusive working environment, ongoing training opportunities and support for charity fundraising events.
With 89% of Rightmovers saying we are a great place to work, we are clearly doing something right.
What we offer
Cash plan for dental, optical and physiotherapy treatments.
Private medical insurance, pension, life insurance and an Employee Assistance Plan.
27 days of holiday, plus two paid volunteering days each year and holiday-buy schemes.
Contributory stakeholder pension.
Life assurance at four times your basic salary for a spouse, family member or other nominated person in your life.
Competitive compensation package.
Paid maternity, paternity, adoption and fertility leave.
Travel loans, Bike to Work scheme and Rental Deposit Loan.
Charitable contributions through Payroll Giving and donation matching.
Deals and discounts on travel, electronics, fashion, gym memberships, cinema tickets and more.
Hybrid working, with a minimum of two days in the office. Field-based and home-based roles may have different arrangements; full details will be shared during the recruitment process.
Equal opportunities
Rightmove is an equal opportunity employer. We will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.
We believe a diverse and inclusive workforce leads to better innovation, productivity and overall success. We are committed to creating a welcoming and inclusive environment where all employees can develop and where our culture reflects the communities we serve.
Privacy
By applying, you confirm that you are at least 18 years old and that you have read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.