We design Spotify’s consumer experience end to end, moment to moment, across every screen, platform and partner integration. Our mission is to make listening feel effortless, personal and joyful for billions of users around the world.
That means turning complexity into clarity across hundreds of touchpoints, from our mobile and desktop apps to the smart speakers, TVs, cars and integrations where Spotify shows up every day. If it touches a consumer, we shape it.
We bring deep insight into human behaviour, design and technology to craft experiences that feel intuitive, expressive and unmistakably Spotify.
Spotify's Core Experience team is shaping how listeners interact with Spotify through conversation, voice and AI-powered experiences. We're building new ways for Premium subscribers to discover content, create playlists, control playback and explore what they're listening to using natural language.
We're looking for a Staff Product Designer to help shape the future of these experiences. You'll lead the design direction for our conversational agent while staying close to the craft, designing and prototyping experiences that make AI feel useful, intuitive and trustworthy.
Working with Product, Engineering, Machine Learning and Design partners, you'll help create experiences that bring listeners closer to the audio and creators they love.
What you will do
Shape the experience strategy for Spotify's conversational agent, partnering with Product, Engineering and Data teams to create a shared design direction across multiple teams.
Lead end-to-end product design for the core chat experience, from early exploration and prototyping through testing, refinement and delivery.
Define how conversational interactions work across Spotify, including when the agent responds, asks questions, offers choices or helps listeners take action.
Explore how conversation fits alongside familiar browsing and playback experiences across Home, Now Playing and other key Spotify surfaces.
Design intuitive voice and text interactions that support different listening contexts, including hands-free experiences, headphones, connected devices and in-car listening.
Create reusable interaction patterns and design guidance that help other teams bring conversational and AI-powered capabilities into their products.
Partner with Research, Data Science and Conversation Design teams to evaluate experiences, understand listener behaviour and improve the product through evidence and experimentation.
Build interactive prototypes to explore ideas, test assumptions, and make complex AI behaviours easier to understand and evaluate.
Support and mentor Designers across the programme, share knowledge, and help teams make thoughtful design decisions that balance user needs, technical possibilities and business goals.
Who you are
You have experience leading product design for complex digital products, shaping design strategy and bringing multiple teams together around a shared direction.
You have worked on conversational, voice or AI-powered experiences and understand how to design interactions that help people feel informed, confident and in control.
You bring strong interaction and visual design skills, with the ability to create consistent experiences across mobile, voice and connected devices.
You enjoy hands-on design and prototyping, using AI-enabled tools and emerging technologies to explore ideas, learn quickly and communicate how an experience should work.
You can turn complex or ambiguous challenges into clear design opportunities, using research, experimentation and thoughtful judgement to guide decisions.
You communicate ideas clearly, welcome different perspectives, and build collaborative relationships with Designers, Engineers, Product partners and senior stakeholders.
You enjoy supporting other Designers, sharing what you learn and contributing to a team culture built on curiosity, creativity and inclusion.
Where you will be
You can be based within the Europe region.
This team operates within the BST and CET time zones for collaboration.
Equal opportunity and accessibility
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like or what’s playing in your headphones.
Our platform is for everyone, and so is our workplace. The more voices represented and amplified in our business, the more we will all thrive, contribute and be forward-thinking. Bring your personal experience, perspectives and background. It’s in our differences that we will find the power to keep revolutionising the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and support what you need.
If you need accommodations at any stage of the application or interview process, please let us know. We’re here to support you in any way we can.
Use of artificial intelligence
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analysing CVs or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are made by humans.
For more information about how your data is processed, please see Spotify’s AI notice.