Role Details
Role: Interaction Designer
Location: London / Hybrid
Clearances: Internal background check (DBS) and eligibility for security clearance.
About Us
Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering and delivery.
We work closely with clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact.
Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors.
Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, the International Olympic Committee and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps and AI.
We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact.
About You
You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact.
With strong communication skills and a consultative approach, you’re comfortable engaging with clients, understanding their needs and translating them into effective outcomes.
The Role
We’re looking for an Interaction Designer to join our multidisciplinary team, designing and delivering innovative, user-centred digital public services for Government and private-sector clients.
You’ll be a great listener and communicator, with a creative, structured and logical approach to understanding problems and designing inclusive, human-centred experiences.
We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their T-shaped skills and is not afraid to take on new challenges.
Skills and Experience Required
Proven experience and knowledge of using the GOV.UK Prototype Kit, design systems and design patterns.
Proven experience understanding and ensuring usability, accessibility and inclusivity in line with WCAG and GOV.UK design guidelines.
Practical experience working to the Government Service Standard, ideally including service assessment experience across all phases.
Ability to design simple, intuitive and accessible digital services that meet user needs and business objectives.
Ability to take an end-to-end view of services, creating effective, user-centred interactions across channels.
Experience participating in user research activities and using qualitative and quantitative evidence to inform design decisions and service improvements.
Ability to rapidly prototype and test designs using a range of methods, including paper, digital and code-based prototypes.
Ability to produce clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps and prototypes.
Ability to capture and communicate design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base.
Experience facilitating workshops, co-design sessions and user testing to explore problems, generate ideas and validate solutions.
Experience working collaboratively within agile, multidisciplinary teams alongside Developers, Researchers, Product Managers and stakeholders to deliver effective services.
Experience contributing to design standards and design systems, maintaining consistency across services and interfaces.
Ability to support service transformation by improving the efficiency, speed and usability of public services.
Communication and Productivity
Excellent verbal, written and facilitation skills, with the ability to engage confidently with stakeholders at all levels.
Strong technical literacy, with the ability to understand high-level technical processes, constraints and concepts.
Ability to recognise and work within project constraints, supporting teams to deliver value to clients and users.
Ability to support and coach teams and stakeholders in user-centred design and agile ways of working.
Willingness to contribute to internal culture, tools, processes and capability development.
Company Development
Contribute to the development of the Design practice and Interaction Design community of practice.
Mentor, coach, support and manage colleagues.
Support thought leadership, case studies and insights that showcase interaction design expertise.
Contribute to client proposals and presentations to help win new projects.
The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career.
Candidates should be open to working in different locations for different clients. While most work is remote, you should be happy to meet in our London office and travel as client needs dictate.
Benefits
Competitive salary.
Bonus scheme.
Private healthcare insurance.
25 days’ annual leave plus bank holidays.
Up to 10 days allocated for development training each year.
Enhanced parental leave.
Paid fertility leave: five days.
Contributory pension.
Employee Assistance Programme with Help@Hand.
Gym membership benefits.
Flexible benefits allowance.
Cycle to Work and electric vehicle schemes.
Flexible working.
Annual away days and company social events.
Diversity and Inclusion
As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs.
Encouraging high social mobility is important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue. This commitment is reflected in initiatives such as our gender-diversity group and our focus on mental health and wellbeing. Whatever stage you are at, you will find an environment where you can thrive.
Should you require further assistance or reasonable adjustments to better support your application process, please do not hesitate to raise this with us.
As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.