What you'll be doing
As a Midweight User Researcher at Tangity, you’ll play a pivotal role in shaping human-centred experiences across a variety of sectors, including banking, insurance, and public services, within agile, cross-functional teams. With 5+ years of experience in user research, UX, or service design, you’ll bring deep expertise in understanding user needs and translating complex business and organisational challenges into clear, evidence-based insights that guide design and delivery.
You’ll lead research activities from planning and conducting qualitative and quantitative studies to synthesising insights and communicating findings that drive strategic design decisions. You’ll work closely with designers, product managers, and developers to ensure solutions are inclusive, accessible, and grounded in genuine user understanding.
Applicants must be clearable, have proven experience with GDS (Government Digital Service) standards and be able to demonstrate their work through a portfolio, case studies or work samples.
Work on end-to-end user research projects, from scoping and planning through to delivery, ensuring insights directly inform UX and service design strategies
Apply a wide range of qualitative and quantitative methods (e.g. depth interviews, contextual inquiries, diary studies, usability testing, surveys) to uncover user needs, motivations, and behaviours across digital and service touchpoints
Contribute to UX and Service Design streams to co-create personas, journey maps, blueprints, and behavioural frameworks that translate insights into tangible design opportunities
Synthesise complex findings into clear, actionable insights and communicate strategic recommendations that shape both user experience and service delivery
Facilitate workshops, research playbacks, and alignment sessions to build shared understanding and influence cross-functional decision-making
Test early concepts, prototypes, and service interactions to validate assumptions, reduce risk, and iterate based on evidence
Champion inclusive design and accessibility, embedding these principles into both research planning and experience design
What experience you'll bring
Must Have
5+ years of relevant experience in user research, and UX or service design
Strong portfolio showcasing research impact, storytelling, and end-to-end project involvement
Proven expertise in user-centred design principles, qualitative and quantitative research methods, and translating insights into design opportunities
Skilled in planning, conducting, and analysing research independently, from discovery to validation
Able to communicate findings clearly and persuasively, influencing decisions at all organisational levels
Confident in facilitating workshops and engaging with senior stakeholders
Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
Eligible for SC clearance (British citizen or equivalent, with 5 years of continuous UK residency)
Strong written and verbal English communication skills
Nice to Have
Degree in User Research, Psychology, HCI, Service Design, or a related discipline
Experience working in complex, regulated sectors such as banking or insurance
Interest in systems thinking or organisational design, applying service design to drive broader transformation
Who we are
About NTT DATA and Tangity
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
Tangity – Part of NTT DATA, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
About NTT DATA and Tangity
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
Tangity, part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
What we'll offer you
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.