Zapp is currently looking for a UX Designer, to join us on a full-time basis.
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
What You'll Do
Conduct user research with internal teams (warehouse, CX, Supply Chain, Category Managers) to understand needs and workflows.
Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management), focusing on core workflows like picking, packing, and dispatching across different environments (handhelds, desktops).
Identify and resolve workflow friction to improve speed and usability while ensuring data accuracy.
Use Figma for wireframes, mockups, and prototypes.
Contribute to and standardize a component library.
Collaborate frequently with engineers on design implementation and iteration.
Experiment with AI tools to accelerate design and handoff.
Help establish design processes and documentation standards for the team.
Communicate design concepts and research findings effectively.
Visit our Distribution Center and Fulfillment Centers to understand how your designs behave in the real world.
What You'll Bring
Proven UI/UX Designer experience, preferably with internal tools or operational systems (logistics, supply chain, e-commerce ops experience is a plus).
Portfolio showcasing design process and problem-solving.
Proficiency in Figma (mockups, components, prototyping).
Experience collaborating closely with engineers.
Interest in exploring AI tools for design workflows.
Ability to conduct user research and translate findings into design.
Excellent communication, collaboration, and problem-solving skills.
Understanding of user-centered design principles.