Service Designer

Nissan

London Paddington, Hybrid

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Who we are


Here at Nissan, our strategy is all about enriching people’s lives by building relationships that empower, inspire, and excite every Nissan customer in our AMIEO (Africa, Middle East, India Europe and Oceania) Region.

Within our Product and Service Planning organisation you have the opportunity to create the future product, technology and connected services portfolio for our region.  

For our Connected Services growth ambition, we are looking for a passionate aspiring Service Designer to Join us on our journey

The role


The role of the Service Designer is to Build and Shape the best customer journey for our Connected Car business, join us


Responsibilities include

  • The Service Designer will support the end-to-end design of the services to be offered by Nissan to ensure compelling, seamless user experience.

  • Facilitate the product vision by researching, conceiving, sketching, and user-testing experiences under guidance of the Snr. Service Designer. 

  • Theorize original ideas that bring simplicity and a seamless user experience to complex designs. 

  • Develop intuitive customer journeys using digital mock-ups for connected services, working closely with counterparts across functions

  • Help translate planning requirement ("service intention") into engineering requirements

  • Ensure specification consistency between programs and brands including UX & UI

  • Act as an advocate for user-centered design to ensure well-designed products, with features and interfaces that allow users to accomplish their tasks easily and efficiently

Background & Experience

  • Experience in Service Design, User Experience and Product Design

  • Bachelors or equivalent education

  • Experience in Figma or similar interface tools.

  • Ability to break a complex service into separate processes and user journey sections

  • Ability to apply insight and research into creative thinking and idea generation.

  • Understanding of the principles of customer experience and customer journeys.

  • Ability to work in cross-functional international environment building relationships with many stakeholders.

  • Well-developed organizational skills able to manage multiple activities in parallel.

  • Ability to brief delivery teams with customer & business requirements in mind

  • Passionate about improving customers’ lives.

  • Good written and verbal communication skills.

  • Full drivers license essential to fulfill the role as you will be required to drive our Nissan vehicles.

What we offer

  • An international, collaborative and inclusive working environment focused on creating future product technologies & the connected services portfolio for the region

  • Competitive benefits package to include car scheme, private medical, contributory pension

  • Hybrid home office working model

Work location is Paddington. You will also travel to Cranfield in Bedfordshire

Cranfield Bedfordshire United Kingdom