Senior UX Researcher

Treatwell

London, Remote

This job has expired. There are a number of other jobs on the job board, and you should subscribe now in order to be notified as soon as any new jobs come up.

See other jobs on the job board Subscribe to be notified about new jobs View the original job listing

At Treatwell we’re transforming how consumers interact with beauty salons and how salons manage & grow their businesses.

We are looking for a Senior UX Researcher who sits on our Design Team focusing on understanding user behaviour, helping Product & Design teams uncover how to align customer values and business outcomes and provide effective and creative data driven design solutions.

Your function will support upskilling the entire Product and Design Team by bringing methodologies that scale to test and learn about our product market fit.

You will be responsible for

  • Be a self-starter who, being the first hire in this function, can strategically think about scaling the function and team.

  • Be the evangelist for the value of consumer research in addressing the product’s needs.

  • Own the customer/user research process from end-to-end including the ideation, development and execution of interviews and collating data, including usability studies, generative studies, remote research, field studies and survey design.

  • Work closely with cross-functional product teams to identify research topics, gather stakeholder requirements, and communicate actionable results.

  • Define repeatable frameworks for streamlining UX research and unlocking self-serving at scale for Product & Design teams.

  • Work on interviews, workshops, surveys, focus groups and end-to-end prototype testing.

  • Be the user's voice among stakeholders to ensure that the product feature releases are aligned with your insights and internal company goals.

  • Develop and own a UX research roadmap for continuous improvements.

  • Conduct competitor analysis.

About you

  • 5+ years in a similar role in a fast-paced and dynamic environment.

  • Experience implementing design choices based on user feedback.

  • Experience working with Designers, Product Managers and Engineers to improve the usability of products and features.

  • Customer-focused team player with a passion for improving products for consumers

  • You have a creative mindset and analytical skills to translate data into actionable ideas

  • Have great time management and priority organisational skills. You should be used to running several research projects at one time.

  • Competency in data analytics and qualitative and quantitative aspects of UX research.

  • In-depth understanding of both UX and UI design.

  • You’re a critical thinker with great problem solving skills.

  • Ability to present your research to several teams in an easy to understand manner.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

  • 28-days holiday, plus bank holidays

  • Monthly £40 Treatwell vouchers so you can treat yourself too

  • Benefits platform offering cycle to work scheme, high street discounts and other perks

  • Growth funds for you to develop and grow with your team

  • A beneficial pension scheme and enhanced parental pay & leave policy

  • A dynamic organisation with Friday drinks in the office

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.