Explores principles of simple, clear communication in UX design and content. Discusses how to communicate simply and effectively, removing unnecessary complexity while maintaining meaning. Focuses on plain language principles and making content accessible to diverse audiences.
People
Rebecca Hugo
Methods
Content StrategyContent strategy sets the direction for content and the system needed to keep it useful. Identify audience needs and organisational goals, decide what content belongs at each point in the user journey, and plan how it will be structured and found. Define responsibilities, publishing workflows, maintenance rules and measures of quality. Use it when content spans teams, channels or stages of a service, especially where ownership is unclear or material becomes inconsistent. Review existing content and the processes supporting it as needs change.