Incorporating AI into products is exciting, but what happens when real users start interacting with these features? Hannah Beresford has conducted extensive user testing on AI-driven functionalities and uncovered surprising behaviours. Using innovative testing techniques tailored specifically to AI features, she's found that users often don't respond to AI the way you'd expect. In this talk, Hannah will share her discoveries, including unexpected insights into how people really behave when faced with AI and what that means for product design. If you're working with AI, this talk will challenge your assumptions and provide practical tips for designing AI features that users will actually adopt.