A UX take on FBI behavioural-analysis lead Robin Dreeke's book It's Not All About Me. Everyday UX work means talking to other people and building trust; this session offers ten practical tips for developing rapport. Source: UX Brighton meetup page https://uxbri.org/building-rapport/ (11 Jul 2017).
People
Rob Pearson
Methods
User InterviewsUser interviews explore people’s circumstances, experiences and needs through a guided conversation. Use them when you need to understand a problem in depth or learn how a service fits into someone’s life. Recruit current or likely users, prepare open questions and possible follow-ups, and ask for concrete examples rather than idealised accounts. Start with consent, listen carefully, and allow useful unexpected topics to emerge. A discussion guide keeps the research focused without turning it into a rigid questionnaire. Interviews can accompany usability tests when you also need to observe people using a service.