Practical insights in designing Out of the Box Experiences
at Practical insights in designing Out of the Box Experiences
Type
talk
Talk covering what is normally done wrong in OOBE design, effective design processes for user-centred OOBE, and applicable design principles. Followed by a 'Show & tell' session.
People
Dr. Harry Brignull
Pete Gale
Methods
Usability TestingUsability testing reveals where people struggle while attempting realistic tasks with a prototype or service. In a moderated session, a researcher observes the participant and may ask them to explain their thinking. Use it to investigate confusing language, layouts or interactions and identify improvements. Agree research questions, recruit likely users and prepare believable tasks that do not reveal the solution. Explain that the service is being tested, then mostly watch and listen rather than guiding participants. Record observations and follow up on unclear behaviour. Plan accessible sessions, including participants’ own assistive technology when appropriate.