Come together – Better connections between physical products and digital services
at UX Brighton 2013
Type
talk
Mesut cites Bowers & Wilkins headphones and the Zeppelin iPod dock while describing product-design work. Mesut cites Evernote's work with Post-it notes as an example of fusing physical objects with the digital world. Mesut names Teenage Engineering's OP-1 mini synthesizer as a product he is enthusiastic about. Mesut calls the Internet of Things a key meta-trend alongside connected devices. Mesut cites Nest as an example of a smart system whose intelligence can come from explicit interaction. Mesut names Raymond Loewy as a classic industrial designer and discusses his visually aerodynamic forms.
People
Jason Mesut
Methods
Service DesignService design examines how people, tools and organisational processes work together to deliver an experience. Map the customer-facing steps alongside the staff activities, policies and systems that support them, often using a service blueprint. Bring the relevant teams together to identify broken handoffs, duplicated work and conflicting responsibilities, then coordinate changes across the service. Use it when problems span departments or channels and cannot be resolved through interface changes alone. Include employee experience because internal constraints shape what customers receive.