Judy Rees leads a UX Brighton community discussion to gather feedback on the meetup series and ideas for the future. She uses some of the listening techniques from her X-Ray Listening talk so attendees can share what they need from UX Brighton and what issues they face as practitioners.
People
Judy Rees
Methods
User InterviewsUser interviews explore people’s circumstances, experiences and needs through a guided conversation. Use them when you need to understand a problem in depth or learn how a service fits into someone’s life. Recruit current or likely users, prepare open questions and possible follow-ups, and ask for concrete examples rather than idealised accounts. Start with consent, listen carefully, and allow useful unexpected topics to emerge. A discussion guide keeps the research focused without turning it into a rigid questionnaire. Interviews can accompany usability tests when you also need to observe people using a service.