There's an old quote: "There are decades where nothing happens; and there are weeks where decades happen." And with AI, it can feel like every week brings a "decade's worth" of new technologies and ideas. As a UX researcher or designer, it's hard to keep track of the AI technologies that we can add to our products. So this talk is a primer. It's a visual, guided-tour of what's available - what's "on the menu" - to help you design amazing new experiences for users. This talk aims to inspire you, help you discover new technologies, and steer your design and research with a clear understanding of what is practical and buildable. To future-proof yourself, you'll also learn a practical system for staying on top of emerging AI technologies in your field and matching these technologies to your users' needs.
People
Will Taylor
Methods
PrototypingBuilding disposable stand-ins for a product — from paper and clickable wireframes to coded spikes — so teams can try interactions before committing to build. Used to explore options, align stakeholders, and run usability tests on something people can click or walk through. Fidelity should match the question: low for flow and structure, higher when timing, motion or real content matter.
Journey MappingJourney mapping brings research about people’s experiences into a shared visual account of stages, actions, thoughts and feelings. It is useful when a service spans multiple steps, teams, places or touchpoints and you need to see where those parts fail to connect. Collect accounts from several users before mapping. Arrange their experiences over time, identify common stages and highlight problems and dependencies. Work with the team so the map informs decisions. Preserve meaningful differences between journeys rather than forcing every participant into a single path; revise the map as further research changes your understanding.