Case study from Flow Interactive on applying remote usability testing in practice, including experience using a remote task-logging tool (Feralabs/Webnographer-style) that records navigation and clicks and follows up with post-task questions. Framed at UX Brighton's Remote User Research evening alongside ethnography and sync/async remote methods; discussion stressed combining remote logging with face-to-face research rather than replacing it.
People
Louise Klinker
Methods
Usability TestingUsability testing reveals where people struggle while attempting realistic tasks with a prototype or service. In a moderated session, a researcher observes the participant and may ask them to explain their thinking. Use it to investigate confusing language, layouts or interactions and identify improvements. Agree research questions, recruit likely users and prepare believable tasks that do not reveal the solution. Explain that the service is being tested, then mostly watch and listen rather than guiding participants. Record observations and follow up on unclear behaviour. Plan accessible sessions, including participants’ own assistive technology when appropriate.