Win with PLG: Self-Serve Experiences for B2B Products
at PUSH UX 2025
Type
talk
Duration
45 minutes
Product-led growth is powerful but not one-size-fits-all. Ana and Raz Burciu (Just Mad) share a practical framework for assessing B2B self-serve readiness with segmentation and product-usage data, designing value-delivery flows, and building a monetisation ladder from free trial to expansion with less friction.
People
Ana Burciu
Raz Burciu
Methods
Product AnalyticsUsing behavioural data from products — events, funnels, retention — to understand how people actually use features and where they drop off, informing design and personalisation decisions.
Funnel AnalysisMeasuring step-by-step conversion through a defined sequence (e.g. browse → cart → pay) to find where people abandon and which stages need design or content work.