UX design techniques for making video games more usable and engaging.
People
Catt Small
Methods
Usability TestingUsability testing reveals where people struggle while attempting realistic tasks with a prototype or service. In a moderated session, a researcher observes the participant and may ask them to explain their thinking. Use it to investigate confusing language, layouts or interactions and identify improvements. Agree research questions, recruit likely users and prepare believable tasks that do not reveal the solution. Explain that the service is being tested, then mostly watch and listen rather than guiding participants. Record observations and follow up on unclear behaviour. Plan accessible sessions, including participants’ own assistive technology when appropriate.
Participant RecruitmentParticipant recruitment finds people whose experience can answer the study’s research questions. Define the relevant user groups and screening criteria before choosing channels such as existing customers, specialist organisations or recruitment agencies. Include people with different access needs, and arrange suitable communication, locations and support. Explain the study, obtain informed consent and schedule participation without pressure. Use recruitment planning before interviews, observation or testing; selecting convenient colleagues can produce findings that poorly represent the people a service must support.