From Standards to Innovation: Why Inclusive Design Wins
at DesignOps Summit 2025
Type
talk
People
Samuel Proulx
Methods
Inclusive DesignInclusive design identifies who an experience excludes and involves people with different abilities and perspectives in shaping it. Start by examining assumptions and mismatches between a person and the product or environment. Work with people who experience those barriers, then explore solutions that address their needs and may benefit others. Use this approach throughout product and service development, including decisions about interaction, communication and participation. Revisit whose perspectives are missing as the design evolves.