Using a Cigna / Evernorth Health case study, Amy walks through how DesignOps led change by designing and piloting a self-service operating model: starting change discussions, brainstorming new models, launching a pilot, and using tactics that helped teams work together differently.
People
Amy Evans
Methods
Workshop FacilitationWorkshop facilitation guides a group towards a shared outcome without imposing the facilitator’s preferred answer. Define the purpose, prepare activities and materials, and create opportunities for everyone to contribute. Combine individual thinking with discussion when helpful, listen for different perspectives and adjust the plan to the group’s needs. Record decisions and clarify who will take the next steps. Use facilitation when a team must explore a problem, generate ideas or agree actions together; successful participation matters as much as the visible workshop outputs.