Using the question Why Does Siri Sound White, explores cultural and design assumptions in how we personify voice technologies and validate natural language processing models. Covers historical context of oppressive design language, vocabulary for culturally aware conversations, projects that increase representation of diverse voices, and steps toward a more critical UX practice.
People
AmberNechole Hart
Methods
Inclusive DesignInclusive design identifies who an experience excludes and involves people with different abilities and perspectives in shaping it. Start by examining assumptions and mismatches between a person and the product or environment. Work with people who experience those barriers, then explore solutions that address their needs and may benefit others. Use this approach throughout product and service development, including decisions about interaction, communication and participation. Revisit whose perspectives are missing as the design evolves.