Introduction to the UX challenges in designing for connected homes
at The Physical Web
Type
talk
Claire Rowland, service design manager at AlertMe, introduces UX challenges in designing for connected homes: fitting technology into everyday home life, designing across interconnected devices and multi-device services, and interaction approaches for embedded systems beyond the screen.
People
Claire Rowland
Methods
Service DesignService design examines how people, tools and organisational processes work together to deliver an experience. Map the customer-facing steps alongside the staff activities, policies and systems that support them, often using a service blueprint. Bring the relevant teams together to identify broken handoffs, duplicated work and conflicting responsibilities, then coordinate changes across the service. Use it when problems span departments or channels and cannot be resolved through interface changes alone. Include employee experience because internal constraints shape what customers receive.
Interaction DesignDesigning how people act with a product over time: controls, states, feedback, flows and micro-interactions. Turns goals and constraints into concrete behaviours that feel clear and forgiving, informed by perception, cognition and the physical or digital context of use.