Demystifying information architecture into practical skills anyone can apply.
People
Abby Covert
Methods
Card SortingAsking participants to group and label content items to reveal mental models. Open, closed or hybrid sorts inform information architecture, navigation labels and content groupings before detailed UI design.
Content StrategyContent strategy sets the direction for content and the system needed to keep it useful. Identify audience needs and organisational goals, decide what content belongs at each point in the user journey, and plan how it will be structured and found. Define responsibilities, publishing workflows, maintenance rules and measures of quality. Use it when content spans teams, channels or stages of a service, especially where ownership is unclear or material becomes inconsistent. Review existing content and the processes supporting it as needs change.
WhiteboardingCollaborative sketching and structuring of ideas on a shared board (physical or digital) to explore options, align a group and create a visible shared model of the problem or solution.