Luke introduces himself as a senior UX researcher at an agency of Google. Luke says he joined Fresh Egg as a conversion strategist before becoming user research director. Luke names the UX Brighton mentorship scheme as an example of a mentorship programme. Luke lists the Open University among the household-name clients he worked with at Fresh Egg. Luke lists the RSPCA among the household-name clients he worked with at Fresh Egg. Luke lists Vodafone among the household-name clients he worked with at Fresh Egg.