Kate says she worked for the Disability Rights Commission in the Civil Service. Kate says she is working on a changing Mental Health Act and on rights for people with psychosis or an episode. Kate says she worked on the FRANK drug and alcohol site's content, including harm-reduction messaging for young people. Kate dates the DDA to 1995 while arguing that disability inclusion should not be treated as an adjunct. Kate mentions the equality legislation in 2010 while questioning what changed. Kate identifies a line from A Streetcar Named Desire while describing a confessional mentoring space.
Journey MappingJourney mapping brings research about people’s experiences into a shared visual account of stages, actions, thoughts and feelings. It is useful when a service spans multiple steps, teams, places or touchpoints and you need to see where those parts fail to connect. Collect accounts from several users before mapping. Arrange their experiences over time, identify common stages and highlight problems and dependencies. Work with the team so the map informs decisions. Preserve meaningful differences between journeys rather than forcing every participant into a single path; revise the map as further research changes your understanding.