Carl says he moved from the print industry to Fujifilm, where he developed workflow products and worked on UI. Carl says he trained as a Scrum Master after a period of unemployment. Carl says he joined Ricardo, where he worked on environmental websites and data. Carl says his former workplace moved from Windows to Linux, which meant re-learning. Carl says the move to Confluence was part of the re-learning he faced. Carl says he discovered Silicon Brighton after moving to Brighton.
Journey MappingJourney mapping brings research about people’s experiences into a shared visual account of stages, actions, thoughts and feelings. It is useful when a service spans multiple steps, teams, places or touchpoints and you need to see where those parts fail to connect. Collect accounts from several users before mapping. Arrange their experiences over time, identify common stages and highlight problems and dependencies. Work with the team so the map informs decisions. Preserve meaningful differences between journeys rather than forcing every participant into a single path; revise the map as further research changes your understanding.