The speaker describes a 2014 qualitative study across several disciplines and presents its eight components of effective mentoring. The speaker introduces Wild Drives as the electric camper-van hire company he has started. The speaker says he mentors through Springboard, where students receive one-to-one calls and work reviews. The speaker says his mentoring work has emphasised accessibility, including difficult forms and PDFs. The speaker explains that an inattentive ADHD diagnosis changed how he thinks about giving instructions and feedback. The speaker says he lets mentees work through user testing and learn from making their own mistakes.
People
Lewis Nyman
Methods
Usability TestingUsability testing reveals where people struggle while attempting realistic tasks with a prototype or service. In a moderated session, a researcher observes the participant and may ask them to explain their thinking. Use it to investigate confusing language, layouts or interactions and identify improvements. Agree research questions, recruit likely users and prepare believable tasks that do not reveal the solution. Explain that the service is being tested, then mostly watch and listen rather than guiding participants. Record observations and follow up on unclear behaviour. Plan accessible sessions, including participants’ own assistive technology when appropriate.