About Katy

As head of user research at the Home Office, Katy is at the forefront of work to shape essential digital services used by millions of people. She is committed to raising standards of user research in the department, and is building and leading a community of skilled practitioners within the UK Government.

Katy enjoys advocating for the value of user centred design and is passionate about building public services that work for everyone. She is a regular speaker at conferences and events around Europe.