Designing for Persuasion, Emotion and Trust On The Web - Rob Gillham at Designing for Persuasion (2009)

Projects and resources

• Human Factors International (HFI)00:53
• Star Trek: The Original Series06:16

Concepts

• ISO 9241-210:2019 - Human-centred design for interactive systems01:01
• Customer experience01:55
• ISO 9241-11:2018 - Usability: Definitions and concepts02:44
• Heuristic-systematic model05:22
• Persuasive communication09:20
• Emotion10:34

People

• Derren Brown09:58