Role details
Role: Specialist, Experience Design
Division: PQ Assessment & Qualifications Delivery
Location: United Kingdom
This role aligns with positions commonly known externally as UX Designer, Product Designer or Interaction Designer.
About Pearson
At Pearson, we add life to a lifetime of learning so everyone can realise the life they imagine. We create vibrant, enriching learning experiences designed for real-world impact.
Founded in 1844, Pearson has grown by adapting to an evolving market. Our people are dedicated to creating high-quality, digital-first, accessible and sustainable resources for lifelong learning.
About UK Assessment and Qualifications
We are the UK’s largest awarding body, regulated by Ofqual in England, CCEA Accreditation in Northern Ireland and Qualifications Wales in Wales.
We offer globally recognised and benchmarked academic and vocational qualifications, with educational excellence rooted in names such as Edexcel and BTEC. In 2025, we issued 6.5 million grades to candidates worldwide.
About the role
The Experience Designer is a professional individual contributor within product and delivery teams. You will apply strong foundational experience-design knowledge to moderately complex work, creating user journeys, wireframes and interactive prototypes; conducting usability reviews; and contributing to the ongoing development of design systems.
Working with increasing autonomy, you will turn external client, customer and operational needs into accessible, usable and consistent digital experiences across products and services.
You will work in multidisciplinary teams including Product Owners, Business Analysts, Engineers, Architects, Testers, Service Owners and Scrum Masters. You will ensure proposed solutions reflect user needs and remain technically feasible.
You will contribute evidence-based design recommendations, incorporate research findings and feedback into design iterations, and identify usability issues before implementation.
You will be responsible for delivering assigned design outcomes to the required quality and timescale, maintaining design-system integrity and producing clear, accessible documentation to support effective development handover. This role does not include people-management responsibilities.
About you
You can demonstrate experience designing accessible digital products, services or workflows in an agile environment. You are comfortable turning user and business needs into clear user journeys, wireframes and interactive prototypes, and using usability findings to improve proposed solutions.
You can manage moderately complex design tasks independently while recognising when additional guidance or escalation is needed.
You bring a customer-focused, collaborative and detail-oriented approach. You can clearly explain design choices to technical and non-technical stakeholders, respond constructively to feedback, and balance user needs, business outcomes, accessibility and technical constraints.
Experience working directly with external clients and users to understand needs, test concepts and communicate design decisions is required.
Key responsibilities
Design accessible and usable experiences for moderately complex product and service initiatives, from early concepts through to development-ready designs.
Gather and interpret external client, customer, user and operational needs in collaboration with Product Owners, Business Analysts and other stakeholders.
Create user journeys, task flows, wireframes, interface designs and interactive prototypes appropriate to the stage of delivery.
Plan and conduct usability reviews and evaluative research activities, documenting findings and translating evidence into practical design improvements.
Use user feedback, research findings, service insight and product data to inform design decisions and iterations.
Collaborate with Engineers and Architects to ensure designs are technically feasible, clearly understood and implementable within agreed constraints.
Work closely with Product Owners and Business Analysts to align designs with product goals, requirements, user stories and acceptance criteria.
Identify and resolve usability, consistency and accessibility issues before implementation, escalating complex or high-impact decisions where required.
Apply and contribute to Pearson design systems, patterns and standards, proposing improvements that enhance usability, consistency or efficiency.
Produce clear design specifications, annotations, assets and supporting documentation for effective development handover.
Review implemented experiences against approved designs and provide timely feedback to protect design quality and accessibility.
Present design concepts and recommendations clearly to external clients and internal stakeholders, explaining evidence, options and trade-offs.
Complete design iterations in line with sprint and delivery plans, communicating progress, risks, dependencies and outstanding decisions.
Contribute to continuous improvement in design practice, design-system adoption, team collaboration and ways of working.
Key skills and experience
Professional experience as an Experience Designer, UX Designer, Product Designer or equivalent within digital product or software delivery.
Experience creating user journeys, task flows, wireframes, interface designs and interactive prototypes for moderately complex digital experiences.
Demonstrable experience working directly with external clients and users, building trusted relationships and translating feedback into effective design outcomes.
Experience planning or supporting usability reviews, synthesising findings and integrating research evidence into design iterations.
Strong working knowledge of user-centred design principles, interaction design and responsive digital design.
Applied understanding of accessibility standards and inclusive design, with experience incorporating accessibility into design decisions and deliverables.
Experience working with and contributing to established design systems, reusable components and interaction patterns.
Ability to produce accurate design specifications and documentation that support efficient development handover.
Strong communication, presentation, collaboration and stakeholder-engagement skills.
Experience working effectively with Product Owners, Business Analysts, Engineers, Architects and Testers in an agile delivery environment.
Ability to manage assigned design tasks with increasing autonomy and deliver high-quality outputs in line with sprint timescales.
Proficiency with industry-standard collaborative design and AI prototyping tools.
Desirable skills, qualifications and experience
Experience in assessment, education technology, public-sector services or another regulated digital environment.
Experience designing large-scale technology products, platforms or services used by external clients and operational teams.
Working knowledge of front-end development considerations and the design constraints of responsive web applications.
Experience supporting accessibility reviews, design assurance or validation of implemented designs.
A relevant qualification or certification in user experience, interaction design, service design, human-computer interaction or a related discipline.
Key performance indicators
Interactive prototypes are accurate, usable and appropriate for validating proposed experiences.
Design iterations and supporting outputs are completed on time and aligned with sprint and delivery milestones.
Research findings and user feedback are integrated effectively into design decisions and deliverables.
Design-system components and patterns are applied consistently, with appropriate contributions to system improvements.
Design specifications and documentation provide sufficient clarity for effective development handover.
Usability and accessibility issues are identified and resolved before implementation wherever practicable.
Knowledge of WCAG 2.2 AA accessibility standards.
Working knowledge of the European Accessibility Act and EN 301 549.
Implemented experiences align with approved designs and agreed user needs, with minimal avoidable rework.
Behavioural expectations
Customer centricity: Prioritise external client and user feedback in design decisions, maintaining focus on genuine user needs.
Raise the performance bar: Introduce practical improvements that enhance usability, accessibility, consistency and efficiency.
Exceptional collaboration for value: Engage proactively with cross-functional teams to resolve design challenges and deliver feasible solutions.
Our leaders inspire: Take ownership of assigned tasks, respond positively to feedback and remain committed to high-quality outcomes.
Job location and hours
The role is based in the United Kingdom and operates under Pearson’s hybrid working model. Occasional out-of-hours support may be required during business-critical delivery periods.
Equal opportunity and accessibility
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need.
Qualified applicants will receive consideration without regard to race, ethnicity, colour, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our careers site, you may request reasonable accommodations by emailing [email protected].