About Marshmallow
We started building Marshmallow in 2017. Since then, we have grown from three to more than 700 people, gained unicorn status, raised approximately £140 million across three funding rounds, become profitable, insured millions of drivers and lent millions in car loans.
But we are only getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years, we will grow exponentially by scaling existing products and building new ones.
To achieve this, we need ambitious, commercially driven people who never settle for good enough. Marshmallowers value autonomy and ownership, and would rather improve than coast. Everyone raises standards and makes an impact, with collective success taking priority over self-interest.
We have created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.
Location and eligibility
Location: London, with hybrid working and three days a week in the office.
Visa sponsorship: We are unable to offer visa sponsorship for this position.
About the role
Marshmallow makes insurance work for everyone, including people the industry has overlooked. Your difference makes the difference, and we design for it.
We are looking for a Product Designer to join our Telematics team. Telematics is a key part of Marshmallow’s future, sitting within Acquisition and helping us grow our user base.
You will help more people get onboarded by reducing friction in our sign-up and activation flow. Longer term, you will help build customer stickiness by working out how to reward and engage customers for being good drivers.
You will work with a supportive team and own meaningful problems from day one.
What you will be doing
Start with the problem: Shape what we solve by researching with customers, spotting patterns and turning findings into clear themes and needs the team can act on.
Design the whole journey: Take work from wireframes and prototypes through to polished screens, translating complex concepts into clear, benefit-led experiences. Consider content, edge cases and the full customer journey across web and app, as well as internal tools where relevant.
Let data guide decisions: Use funnel and analytics data to identify where customers get stuck or where we could be causing harm, then work with the team to resolve it.
Build with Engineers: Work alongside Engineers from the first idea through to launch, creating clear specifications and smooth handoffs. Where a design tweak is quicker to ship yourself, you can raise the pull request.
Work cross-functionally: Collaborate with Product Managers, Engineers, Operations, Data and other Designers, continuously challenging and learning from one another.
Bring stakeholders with you: Acquisition receives significant attention at Marshmallow. Form your own opinions, explain your thinking and keep people informed. You will have support to build this skill.
Care for the design system: Contribute to it, keep work consistent with our brand and flag anything that does not fit so it can be improved.
Use AI every day: Apply AI to research, analysis and production. Experiment with tools, retain what works and share learning with the team.
You should apply if
You have commercial instinct: You have strong judgement about what makes a product work, backed by a portfolio showing work that delivered business impact.
You have a proactive mindset: You continuously improve the products you work on, identify issues and opportunities, write tickets and ship them when ready.
You actively use AI: You have used AI to optimise workflows and create efficiency gains, whether through prototyping, production work, data analysis or research.
You prefer to ship quickly and learn: You are comfortable moving quickly, learning from real data, recognising when good is good enough and iterating from there.
You have two or more years of experience: Ideally in a fast-moving startup, fintech or scale-up environment.
Perks of the job
Bonus scheme designed to reward high performance.
Private medical insurance with Vitality, plus mental health support through Oliva.
Personal learning budget and two dedicated learning and development days each year.
Monthly flexible benefits budget to spend as you choose.
25 days of annual leave plus bank holidays.
Four weeks of Work From Anywhere each year.
Our process
Initial call with a member of the Talent Team — 30 minutes.
Past Experience interview with the Hiring Manager — 60 minutes.
On-site case study session with members of the team — 90 minutes.
Culture interview — 60 minutes.
Diversity of thought
We know the best ideas come from different perspectives in the room. We are committed to fair hiring, regardless of background, identity or experience.
If you see yourself in this role, we encourage you to apply.