How to get better answers from asking better questions
at UX Camp Brighton 2016 Redux
Type
talk
Chris will be giving practical tips to answer: What makes a good question? How can I get better answers from my questions? And as a bonus Chris will be running 'Shit question bingo' as part of his session.
People
Chris How
Methods
User InterviewsUser interviews explore people’s circumstances, experiences and needs through a guided conversation. Use them when you need to understand a problem in depth or learn how a service fits into someone’s life. Recruit current or likely users, prepare open questions and possible follow-ups, and ask for concrete examples rather than idealised accounts. Start with consent, listen carefully, and allow useful unexpected topics to emerge. A discussion guide keeps the research focused without turning it into a rigid questionnaire. Interviews can accompany usability tests when you also need to observe people using a service.