Building User Trust with Machine Learning Products
at ConveyUX 2020
Type
talk
Explores users’ unexpected experiments with machine-learning products and the design challenges these reveal.
People
Claire Pacheco
Methods
Interaction DesignDesigning how people act with a product over time: controls, states, feedback, flows and micro-interactions. Turns goals and constraints into concrete behaviours that feel clear and forgiving, informed by perception, cognition and the physical or digital context of use.