The speaker identifies AbilityNet as a UK charity delivering accessibility testing, consultancy and workplace support. The speaker says AbilityNet runs the Technology for Good Awards. The speaker uses Stephen Hawking as an example of how technology can enable communication for a person with a severe disability. The speaker names inclusive design alongside putting users at the centre of design processes. The speaker points to VoiceOver built into the iOS SDK as an accessibility feature that can read an app's content. The speaker refers to Section 508 while discussing US accessibility law and web accessibility.
People
Mark Walker
Methods
Inclusive DesignInclusive design identifies who an experience excludes and involves people with different abilities and perspectives in shaping it. Start by examining assumptions and mismatches between a person and the product or environment. Work with people who experience those barriers, then explore solutions that address their needs and may benefit others. Use this approach throughout product and service development, including decisions about interaction, communication and participation. Revisit whose perspectives are missing as the design evolves.
Usability TestingUsability testing reveals where people struggle while attempting realistic tasks with a prototype or service. In a moderated session, a researcher observes the participant and may ask them to explain their thinking. Use it to investigate confusing language, layouts or interactions and identify improvements. Agree research questions, recruit likely users and prepare believable tasks that do not reveal the solution. Explain that the service is being tested, then mostly watch and listen rather than guiding participants. Record observations and follow up on unclear behaviour. Plan accessible sessions, including participants’ own assistive technology when appropriate.