Continuing From silos to services: innovation lessons from service design
From silos to services: innovation lessons from service design - Kate Tarling at UX Brighton 2023
About this talk
Large organisations were never designed for successful service delivery. Rooted in age-old structures built around internal functions, embracing a service led approach often goes against every fibre.
This talk is about what we can do to help our organisations deliver services that really work. Forget about creating separate innovation hubs or creative teams, this needs a radical change to how everyone designs, delivers, collaborates and decides.
And it starts by seeing things differently: our services, how they perform, and the value in improving them. This talk has practical examples and ideas that you can share and use in your organisations this week.
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About Kate
Kate helps large organisation executives and leadership teams develop the conditions and practices for everyone to deliver better services by default.
She does this through consulting and training, and is an advisor to boards, executives and teams. She previously held senior service leadership roles in government as well as the private sector.
Kate is the author of The Service Organization and has spoken on service organisations as guest lecturer at Harvard University, University College London and the University of Toronto on executive education, MBA and MPA programmes, and is a regular speaker at global institutions and national governments.
