We're on a mission to transform digital services
We're waving goodbye to traditional consulting approaches and creating something special at Mercator. Ranked as one of the UK's Best Medium Sized Workplaces and among Europe's top 100 Best Workplaces, we're not just another consultancy, we're here to make digital services work for everyone.
With our innovative solutions and award-winning culture, combined with nearly 20 years of experience delivering transformative projects, we have a long history of creating exceptional outcomes for organisations across both public and private sectors. Our client portfolio includes HMRC, major central government departments, and leading private sector enterprises.
We're not just about delivering projects - we're here to solve problems and transform services, bringing the Mercator touch to digital transformation.
Team Mercator
We're a global team of over 400 specialists, with our headquarters in the UK and growing offices across the US, Europe, and Asia. Our culture is built on six core values that define who we are:
🎯 We don't stand still: Always evolving, making bold choices
💫 We keep it real: Straightforward, open, and honest in everything
🤝 We take care: Supporting each other, our work, and our partners
🌟 It's a joint effort: Building strength in unity
✨ We own our actions: Empowering accountability
🎓 We bring out the best: Sharing knowledge and helping everyone grow
Role Overview
We're looking for talented Business Analysts to join our growing team. As a Business Analyst at Mercator, you'll bridge the gap between business needs and technical solutions, ensuring our digital services deliver real value. You'll collaborate with multidisciplinary teams to gather, analyse, and document requirements, helping to shape services that meet user needs and organisational objectives.
Whether you're just starting your BA career or have several years of experience, we have opportunities for you to grow and make an impact. You'll be involved in transformative projects across the public and private sectors, working with digital experts to create exceptional outcomes.
What You'll Do
Work collaboratively within multidisciplinary teams to understand and define business problems and user needs
Gather, analyse, document, and validate requirements from stakeholders at all levels
Create clear, concise documentation including user stories, process maps, data models, and requirements specifications
Facilitate workshops and meetings to elicit requirements and achieve consensus among diverse stakeholders
Support the development and implementation of digital services that meet user needs and business objectives
Contribute to the continuous improvement of services through analysis of user feedback and performance data
Help identify risks, dependencies, and constraints that might impact project delivery
Collaborate with developers, designers, and other team members to ensure requirements are understood and implemented correctly
Maintain awareness of industry best practices and methodologies, applying them appropriately to deliver value
Support the testing and validation of solutions to ensure they meet the defined requirements
Contribute to the wider business analysis community at Mercator through knowledge sharing and collaborative learning
What You'll Bring
Essential Skills & Experience
Analytical Thinking: Ability to break down complex problems into manageable components and identify key issues that need to be addressed
Communication Skills: Clear and effective written and verbal communication, with the ability to adapt your style for different audiences
Documentation: Experience creating clear, concise documentation such as user stories, process maps, and requirements specifications
Stakeholder Management: Ability to build relationships and gather requirements from stakeholders at different levels
Workshop Facilitation: Experience planning and facilitating workshops to gather information and achieve consensus
Requirements Analysis: Ability to gather, analyse, document, and validate requirements effectively
Collaboration: Willingness to work collaboratively within multidisciplinary teams and contribute to group objectives
Digital Awareness: Understanding of digital services and technology concepts relevant to business analysis
Desirable Skills & Experience
Agile Methodologies: Experience working within Agile environments (e.g., Scrum, Kanban)
Public Sector Experience: Previous exposure to working on public sector digital transformation projects
Business Process Modelling: Knowledge of process modelling techniques and notation (e.g., BPMN)
User-Centred Design: Understanding of user-centred design principles and how they apply to business analysis
Data Analysis: Experience analysing data to inform decision-making and identify opportunities for improvement
Requirements Management Tools: Familiarity with tools used for requirements documentation and management
Business Analysis Qualification: Formal qualification in business analysis (e.g., BCS, IIBA)
Service Design: Understanding of service design principles and how they relate to business analysis
What Makes You a Great Fit
We're looking for someone who is curious, analytical, and passionate about improving digital services. You enjoy diving into complex problems, asking insightful questions, and finding practical solutions that meet user needs. You're comfortable working with ambiguity and can navigate through complexity to bring clarity.
You're a natural communicator who can translate between technical and non-technical stakeholders, building bridges between different disciplines. You're detail-oriented but never lose sight of the bigger picture, ensuring that solutions deliver value.
Your collaborative approach means you thrive in multidisciplinary teams, valuing diverse perspectives and working together to achieve shared goals. You're adaptable, resilient, and eager to learn, constantly developing your skills and seeking opportunities to grow.
Above all, you're passionate about creating digital services that make a real difference to users' lives, approaching your work with empathy, integrity, and a commitment to excellence.
What's in it For You
💰 Competitive salary (£23,000 - £68,000) based on experience
🎓 5% of your salary as a personal training budget
🚗 Electric car scheme (including for your partner!) with tax and NI savings
🏥 Enhanced maternity and paternity packages above statutory requirements
🎉 25 days holiday + bank holidays + your birthday off + 2 volunteering days
🚲 Cycle to work scheme through Green Commute Initiative
🤝 Employee Assistance Programme with 24/7 access to confidential support
💰 5% company pension contribution through Royal London
⚡ 4x salary life cover from day one
🎪 Packed social calendar including parties, quizzes, and team events
🏢 Modern offices in prime locations
🏠 Flexible hybrid working combining office and remote work
Location & Working Style
We're headquartered in the UK with a flexible approach to work:
Client-side working when required
Hybrid working combining office and remote options
Regular team collaboration opportunities§
Your Application Journey
Submit your application through our application portal
Initial conversation with our talent team
Introductory conversation with role-specific lead
Formal interview with a role-specific technical assessment
Ready to Transform Digital Services?
Submit your application including:
Your CV
Relevant portfolio or work examples (if applicable)
Questions? Contact us at [email protected] 📧
Mercator is committed to creating an inclusive workplace and welcomes applications from all qualified individuals. We believe diverse perspectives make us stronger and better equipped to serve our clients.