About the role
Primarily supporting a product team within our European division, delivering product design – from identification of customer problem statements & clarification of commercial objectives; through to discovery, ideation, solution definition, customer testing & detailed design development for production & beyond.
Our product designers are some of the businesses most passionate & informed customer advocates – part of your role is to understand what traders think, feel, see & do; as well as build an understanding of why. Your job is to create meaningful & impactful customer experiences across a range of our customer touchpoints, with a core focus on helping us improve our account opening & onboarding experience – help us ensure that our customers first experience is a delightful one.
Who are we
Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
We believe in financial freedom, and our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.
Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands with people all over the world. We work in cross-functional teams, focused on delivering at pace to improve the experience of traders on our platforms.
What you'll do
Running the entire design process from ideation to implementation and everything that entails - UX, UI, prototyping
Work with pace and energy to prototype, test and iterate design ideas
Proactively observe, co-synthesise observations into insights, and implement learnings from customer testing and research
Use excellent communication skills to get everyone, at all levels, excited about your work
Collaborate closely with other UX and product designers, product owners and developers to create a highly efficient delivery team
Bring your thought leadership to our design process helping us develop and improve
Continually share and align your work with the wider design team
The way we work
We also think hard about our ways of working as a company. At IG Group, we’ve set out five target behaviours that we expect everyone to strive to achieve in all that we do:
Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm;
Think Big: We focus on the problems that most move the needle of commercial outcomes;
Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do;
Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business; and
Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better across IG.
What you’ll need
Previous experience with optimising onboarding funnels but be a great, nice to have
Experience of design within financial markets would be ideal, or at least, proven experience of delivering design within another similarly complex product domain (ie. medical, or other highly regulated industry)
5 – 7+ years of hands-on product design execution & delivery
Translating business and customer needs into elegant ideas that are perfectly executed.
Slick, thoughtful and flexible design skills - typography, grid systems, cross-platform UI
Have a strong appetite for complexity, for thinking about data, numbers, forms, and for disentangling workflows associated with managing and consuming data – you know the difference between causality & correlation
Stakeholder management – you’re comfortable creating solutions for customers in, or subject matter experts of niche domains; as well as justifying your design decisions to others that have no idea what product design is
Ability to create working prototypes and demonstrate interactive design solutions
Have excellent presentation, storytelling and communication skills
Proven track record of delivering conceptual work
An appreciation of modern design trends and patterns
Keen attention to detail across all levels of design of your design process
Mindset& Behaviors - additonally
Curious, with an appetite to truly understand the never-ending complexity of the world of trading & traders.
A tenacious, curious, and open-minded customer advocate – you know the difference between customer & commercial problems, and have an appetite to address then both.
Radically candid – you’re never afraid to speak your mind & share your point of view; but your smart enough to do so thoughtfully. Your objective is always only to create the best possible product experience for our customers.
You have a product mindset, and you can articulate what that means to you when we ask you.
A passionate self-starter, able to pro-actively generate simple solutions to complex problems.
You care deeply about good design and your craft - continuously learning how to improve your design knowledge and skills.
You’re hyper-collaborative and not just with other designers – you value the views & ideas of product managers, developers and other business stakeholders & bring them on the journey of discovery & through product development.
The perks
It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.
Competitive salary
Flexible Benefits Package on top of your salary (12%)
Private medical cover for you and your family
Life insurance
Contribution to gym memberships
25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total
The option to buy or sell holiday days.
Unlimited access to the LinkedIn Learning Platform
A comprehensive global and local onboarding process
Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
Option to participate and create ESG initiatives based on IG Brighter Future Fund
Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents
Where you’ll work
We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.
Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.
That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.
So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do- APPLY NOW!