About the job
As part of a small dynamic Commercial department, and reporting to the Ecommerce Manager, this role encompasses UX and visual design best practice to deliver user journey, user experience and CRO improvements for multiple online brands and products.
Key Tasks/Accountabilities
Use web analytics, user testing, session videos, heat maps and customer feedback to identify user issues and pain points, adopting user centred approaches to then fix these based on insight and best practice design
Iterate visual and UX concepts and ideas based on best practice and new ideas – including user flows/journeys, wireframes (low and high fidelity), screen components and assets
Work with Digital Product Owner and CRO team to produce ideas, concepts, design and assets that can be AB tested
Understand development principles to make sure your designs are achievable within timelines and on the platform and produce pixel perfect designs for sign off
Extend and apply existing UX and visual design standards and templates, evolving these as required
Regularly monitor developments in e-commerce, design, and competitor’s websites and recommend enhancements to UX & visual designs to ensure a ‘best in class’ user experience is maintained
Be accountable for time estimates provided for design work and ensure that work is completed on time
Your role will also require you to deal with external clients and partners at times as well as write content for the business’ ecommerce platforms
Provide direct support for internal departments and external partners that require operational knowledge of ecommerce or digital technologies.
Ensure that all quality standards, legal compliance and regulated procedures are met when changing or updating online journeys
Work with ecommerce manager to take all visual design stages from concept to final hand-off
Conceptualize original ideas that bring simplicity and user friendliness to complex designs
With appropriate prototyping and design tools (Figma and Adobe Creative Suite), create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
Take a proactive role in identifying and resolving design improvements across all sites and campaigns while communicating with different departments to confirm requirements
Present designs and key milestone deliverables to peers and executive level stakeholders
Attend user research sessions and evaluate user feedbackA maximum of 12 bullet points
Essential Skills & Experience Required
Ideally a recognised digital qualification
A positive attitude and strong willingness to learn and develop
A self starter that will proactively find issues and gaps and come up with and deliver solutions
Able to manage your own workload and priorities
Proven experience in an insight driven ecommerce role in a business to consumer marketing environment. Travel and/or outdoor leisure market experience an advantage
Knowledge of the current internet industry and current best practice standards
Able to manage multiple work streams and prioritise effectively to ensure deadlines are metProven UI experience.
Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
Fully proficient in Figma
Preferable experience in Photoshop, Illustrator or other visual design and wire-framing tools
Excellent visual design skills with sensitivity to user-system interaction (accessibility)
Ability to present designs and recommend solutions to stakeholders.
Ability to solve problems creatively and effectively
Up-to-date with the latest UI trends, techniques, and technologies
Bring your best with a keen eye for detail
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.