We are currently recruiting for a Senior UX Researcher to join the UX Research & Accessibility team based in London. We would love to hear from you if you are passionate about understanding people, and curious about the relationship between financial resilience and digital products. This role could be ideal for you if you are currently in a mid-weight role and interested in stepping up to a senior position or for those who are already established as a senior researcher.
As a Senior UX Researcher in the User Centred Design team, you will work alongside a team of product designers, product owners, content designers, and accessibility consultants.
A bit about the job
This role is focused on competitor research, meaning it’s all about how Aviva stacks up against the market by using a variety of methods to elicit insight and make recommendations, underpinned by compelling storytelling, beautiful presentations, and robust metrics. This could be a mix of desk research, expert reviews, qualitative/quantitative usability studies, and interviews among others.
We value a diversity of perspectives from many different backgrounds, and we come from industry and academia, with roots in anthropology, design research, human-computer interaction design, human factors, and sociology.
Aviva operates a “smart working” policy meaning that we spend approximately half of our time working in an office this role is based in, London.
Skills and experience we’re looking for
Experience with planning, conducting, and reporting user experience research that provides tangible findings with clear actionable recommendations and usability metrics.
This role includes a competitor focus so we expect candidates to have experience with benchmarking, competitor analysis, and qualitative/quantitative usability studies; repeatability of studies over a period to measure progress is key.
Comfortable working collaboratively with a cross-functional team including designers, product owners, developers, business stakeholders, and senior executives on complex financial services products in a regulated industry.
Must be able to produce high-quality reports and be comfortable presenting to a range of audiences including senior leadership and C-suite levels.
A curious mind, willingness to learn, and not afraid to bring new ideas to the table.
What you’ll get for this role
Salary Circa £65,000 (depending on location, skills, experience, and qualifications).
Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will provide up to 14%, depending on individual contributions.
29 days holiday plus bank holidays, and a choice to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Tremendously supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Abigail Aitken a call on +44 7774 789975 or send an email to [email protected]