The Role
Working in an agile, global team, you will work closely with designers, engineers, data scientists and product managers to solve problems in unique ways. Your communication and collaboration excellence will be essential to avoid siloed thinking and efforts.
You will lead the research activities across different product teams, taking responsibility for uncovering and defining the insights to drive design decisions that best meets the needs of our users.
Take ownership for the management and implementation of research and testing methods (interviews, surveys, observations) the interpretation of findings and results for the product development team
Help structure and define the use of research tools, templates and supporting materials
Understand internal and external user needs, pain points, and aspirations. Analyse competitor offerings
Lead and facilitate workshops and testing sessions to gather insights and help drive design decisions
Evaluate ideas by analysing testing findings, identifying themes, patterns, behaviours and opportunities
Present findings to team members and stakeholders, (internal and external)
Collaborate with designers to integrate research into design decisions and testing sessions, helping to generate a wide range of ideas for improving the user experience
Work across our internal teams to ensure we are sharing the findings and insights to steer decision making.
Articulate the value and benefits of user research in your daily work with others outside of your team
Provide mentorship and guidance to other member of the team
Stay updated on industry trends and incorporate fresh ideas into design practices.
Continue to refine, learn new skills, and grow yourself as a researcher.
We love what we do and we’re growing fast. So fast in fact, we’ve just been listed as one of the fastest-growing consulting firms in the US.* If you’re looking for an opportunity with a firm that’s going places, you’ve just found it.
We firmly believe that entrepreneurialism is a state of mind. This means we hire to an exceptionally high talent bar. Intellect isn’t a differentiator. Being a self-starter, willing to get stuck in, deliver the best possible work, is. We only hire people with bags of ambition, and the energy and passion that comes with wanting to build a business, not just work for one.
We’re building a business together – for ourselves, and for our clients. This is how we make the really difficult stuff happen. (Or #MSH).
Sound appealing? You’ll fit in well. Apply today. We’d love to meet you.
*Oh, and by the way, if you'd like the detail, we've been listed as the fastest-growing consulting firm in the UK and the third fastest-growing in Europe by the FT, and the 56th fastest-growing consulting firm by Consulting magazine. And we're pretty damn proud of that...