The Challenge
Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable – through sustained lifestyle and habit change.
Enter Second Nature...
We’re here to help people take control of their health. By bringing together the latest behavioural science, psychology, technology, and the talents of our incredible team, our mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.
Our habit-change programme – delivered digitally through mobile and web apps – helps people to transform their lifestyle, lose weight, and ultimately reduce their risk for serious conditions such as type 2 diabetes and heart disease.
About us
We've positively changed the lives of over 250,000 people
We're rated 'Excellent' by over 7k of our members on Trustpilot
We're growing extremely quickly & are now a profitable business
We’re one of the few consumer health brands that are commissioned by the NHS and leading health insurer, Vitality Health
We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
Our team members stay with us for an average of 4.3 years
You can find out more about working with us here and here.
The role
We’re looking for an experienced Product Design Lead who can create exceptional multi-channel user experiences, and is passionate about making a positive difference in the world.
You'll join our growing Product team, and report directly to a member of the leadership team.
What you'll do
Collaborating closely with key stakeholders across the business (Engineering, Content, Partnerships, and Health Coaching), you'll be responsible for leading the full end-end design process to help solve our most pressing user and business problems
Own all design output across web and mobile, from early concepts and prototypes to polished, high-fidelity designs
Gain a deep understanding of our users and the problems they face through regular qualitative and quantitative research
Own and utilise our design platform, Figma, to define and design product concepts and assets
Support Product Managers to shape initiatives and roadmaps
Lead and continually evolve our Design System and collaborate with Engineering to iterate, improve, and enforce it across the wider team, striving for a premium, user-friendly experience for our members
Champion growth-centric design thinking across the company, always questioning if this can be done better and offering insight to all decision makers
Offer design expertise and input for wider team members when necessary
Identify gaps in both the product and the company to shape the future of what we do
Own, improve, and enforce our company Brand Guidelines with the wider team
Requirements
8+ years of Product Design experience
Experience designing successful products that people love
Extensive experience of designing for web, applications, and e-commerce
Demonstrable experience working on complex problems
Ability to tackle design problems autonomously, from beginning to end, encompassing problem definition, iteration, prototyping, user testing, and beyond
High design quality
An exceptional eye for detail
Capable of creating both low-fi sketches and pixel-perfect visual designs
A strong portfolio with evidence of the above
Strong desire to proactively grow and improve
Sharing early work and consistently seeking feedback – always looking out for how you can improve your work
You have a ‘get things done’ enthusiastic attitude, you take initiative, don’t wait to be asked and are willing to get stuck in
Data and user-led decision making expertise
Clear rationale for your design decisions - everything is purposeful, strategic, analytical
Hands-on experience with exploratory and evaluative qualitative research methods; you’ll have previous experience in running research projects and user testing, from planning and running the sessions to analysing and using findings to inform decisions
Collaboration experience
Experience working closely with Product Managers and Growth Marketing teams to create effective solutions to meet high growth targets (e.g testing and optimising conversion rate for a checkout experience)
Experience collaborating with Engineering to maintain a consistent and easy-to-use experience for users, including evolving a Design System and guaranteeing a cohesive visual branding across all products to achieve a premium brand feel
Strategic prioritisation skills
Empathy for user needs but can balance this with technical constraints and business goals
Communication ability
Excellent communication and storytelling skills, both in your design work and working across teams, engaging stakeholders (both junior and senior) across the design process
Strong drive to work in healthcare tech
Passionate about supporting people to improve their health
Excited by digital initiatives that make the above possible
Benefits
A competitive market salary, generous share options, and bi-annual performance reviews to recognise your contributions
Hybrid working policy: 2 days/week in our West London office, the rest of the week remote working
25 days of holiday plus national holidays
Quarterly company meet ups and socials
Joining a culture of intelligent, friendly, and highly-motivated individuals who're passionate about what they do
A budget of £200/year to spend on professional development
Option to join the Salary Sacrifice scheme, and Cycle to Work scheme