Ten practical techniques for building rapport quickly in user research and interviews. Covers setting time constraints, showing accommodating body language, slowing down speech, asking for help, suspending ego, validating others through active listening, asking reflective questions, connecting through reciprocity, gift giving, and managing expectations. Emphasizes focusing on the other persons needs, validating their viewpoint, and genuine listening.
People
Rob Pearson
Methods
Slides
Slides for Top Ten Tips for Building Rapport (slideshare.net)