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Measuring Customer Effort with Top Tasks

Gerry McGovern – UX Brighton 2017 (2017)

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Gerry McGovern

More from UX Brighton 2017

Swimming in Complexity

Swimming in Complexity

James Box

Hypothetically Coherent

Hypothetically Coherent

Liz Keogh

Applying Systems Thinking in Product Design

Applying Systems Thinking in Product Design

ShekMan Tang

Upcoming events

6 November 2026 UX Brighton 2026

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