UI Designer - Loyalty & Support

Tesco

London Occasion travel to Welwyn Garden City, Hybrid

About the Role

This role is based in our London office, with rare occasional travel to the Welwyn Garden City campus.

As a Midweight UI Designer at the UK’s largest supermarket, you’ll bring to life experiences that help millions of people shop better. You’ll work on new opportunities, crafting intuitive and pixel-perfect solutions that improve every stage of a customer’s shopping journey. You’ll iterate, test, learn and grow as a Designer.

Audiences don’t get bigger or more diverse than this. We have 11 million active app users and more than 1 million online grocery orders a week. You’ll need a big appetite for innovative interaction design, prototyping, testing, data and analytics.

Collaboration, expertise and insight are the recipe for successful design. You’ll work with some of the finest UX and UI Designers, Researchers, UX Writers, Service Designers, data and analytics experts, Product Managers and Developers.

Our secret ingredient is our Digital Design System. You’ll need experience using one, whether it’s a pinch to improve a prototype or a big dollop to shape a whole user journey.

What’s in It for You

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you, both in and out of work. Learn more about our colleague benefits.

  • Annual bonus scheme of up to 20% of base salary.

  • Holiday starting at 25 days, plus a personal day and bank holidays.

  • Private medical insurance.

  • 26 weeks’ maternity and adoption leave at full pay after one year of service, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay.

  • Six weeks’ fully paid paternity leave.

  • Free 24/7 virtual GP service.

  • Employee Assistance Programme for you and your family, including free access to a range of experts to support your mental wellbeing.

You Will Be Responsible For

  • Designing UI for large and small multi-platform projects, redefining complicated experiences into simple and intuitive UI solutions.

  • Contributing to end-to-end UI process activities, including interaction-design discovery, sketching, wireframing, prototyping and delivering build-ready design files.

  • Working closely with UX Designers, Researchers, UX Writers, Engineers, Product Managers, Data Analysts and business partners to explore, build and deliver designs.

  • Championing human-centred design inside and outside your team.

  • Working within and across Agile squads to design, develop and improve the customer experience across our digital products.

  • Partnering with UX Researchers to help your team develop empathy for customers, including customers with disabilities, and advocate for their needs. This includes validating designs through A/B testing, unmoderated testing and usability testing.

  • Working closely with Engineering teams to understand the feasibility of design ideas and review design implementation at key stages of the development cycle.

  • Partnering with the Analytics team to inform your work.

  • Helping facilitate workshops and running effective conceptualisation and participatory-design sessions.

  • Promoting inclusive design practices and delivering accessible designs.

  • Delivering valuable, high-quality and consistent work without sacrificing speed, using our Digital Design System and its standardised foundations, components and patterns.

  • Collaborating with the Design System team to help evolve our Digital Design System based on user needs.

  • Helping other disciplines understand the value design can bring to a project in order to build the best products.

  • Continuously improving design processes inside and outside your team to gain efficiency, remove obstacles and simplify workflows.

You Will Need

  • Exceptional UI design skills, including interaction design.

  • An engaging and well-curated portfolio demonstrating your expertise across web, responsive and native app design.

  • Strong experience delivering high-profile design projects in a customer-facing commercial environment.

  • A high level of proficiency with the latest versions of Figma.

  • Good knowledge of current design and prototyping tools and technologies.

  • Proficiency in designing with accessibility in mind and meeting WCAG 2.1 AA.

  • A good understanding of the end-to-end iterative design process.

  • A passion for solving problems while balancing all facets of a user experience.

  • Experience collaborating closely with various disciplines, including Product and Engineering.

  • Self-motivation, and strong organisational and time-management skills.

  • Strong written and verbal communication skills, with the ability to present to all levels of seniority and subject-matter experts within the organisation.

  • Proficiency with current industry design and collaboration tools, such as Miro.

  • Previous experience in the retail sector is an advantage.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, the communities we are part of and the planet.

We are proud to have an inclusive culture at Tesco, where everyone truly feels able to be themselves. We not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued and all colleagues are given the same opportunities.

We’re proud to have been accredited as a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.

We’re a big business and can offer a range of diverse full-time and part-time working patterns across our many business areas, which means we can find something that works for you. We work in a blended pattern, combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.

If you are applying internally, please speak to the Hiring Manager about how this can work for you. Everyone is welcome at Tesco.