About Us
UCL is one of the world’s leading universities, recognised for academic excellence, global impact, and a strong commitment to tackling real-world challenges. We are a diverse community where bold ideas are not only welcomed but expected - where thinking differently is part of our culture.
IIPP (led by Professor Mazzucato) works with partners to develop a framework which challenges traditional economic thinking with the goal of creating, nurturing and evaluating public value to achieve growth that is more innovation-led, inclusive and sustainable. This requires rethinking the underlying economics that have informed the education of global public servants and the design of government policies.
About the role
The Service Designer will play a key role in shaping how city governments use and experience the Public Sector Capabilities Index. Working as part of a multidisciplinary team, the postholder will design the end-to-end service through which cities interact with the Index, including the digital platform, and the tools and learning resources that will be hosted on it.
The role will combine service design, user research, strategic design and other collaborative design methods to create intuitive and globally adaptable resources that help cities interpret results and move from diagnosis to action. The postholder will develop and maintain a service blueprint that brings together digital features, in-person learning experiences, and supporting materials into a coherent and user-centred experience. They also will contribute to the design and testing of the Public Sector Capabilities Index digital platform, ensuring it enables cities, funders, and researchers to access results, compare with peers, and use playbooks and other learning materials for continuous improvement. Through this work, the Service Designer will help ensure the Index acts as a catalyst for strengthening city capabilities, shaping investment priorities, and improving outcomes for people and places.
About you
You are a user-centred service and experience designer who enjoys turning complex policy and data into clear, usable, and engaging services. You have experience mapping end-to-end user journeys, designing and prototyping digital products, and working closely with users and delivery partners to test, refine, and improve platforms and learning resources. You are comfortable producing wireframes, mock-ups, and visual content, and you bring a strong eye for accessibility, clarity, and inclusive design across both digital and in-person experiences. You work collaboratively with developers, researchers, and policy teams, manage timelines and deliverables with confidence, and are motivated by creating practical tools that help cities, funders, and practitioners turn insight into action.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:
41 Days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our Faculty holds an Athena SWAN Silver award, in recognition of our commitment and demonstrable impact in advancing gender equality.
You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.